FAQs – Frequently Asked Questions

1. Does SneakerLab offer free shipping?
Yes, SneakerLab provides free shipping for all online orders, no matter the order value.

2. How long does it take to process and ship my order?
Orders are processed within 2–3 business days (handling time), followed by 6–8 business days for transit, making total shipping time approximately 8–11 business days.

3. Which shipping carriers does SneakerLab use?
We work with reliable shipping partners to ensure your sneakers arrive safely and on time. Carrier details will be provided in your shipping confirmation email.

4. Can I return or exchange my sneakers if they don’t fit?
Yes, all products are eligible for return and refund within 60 days from the date of delivery, as long as they are unworn and in original condition.

5. How do I request a return or refund?
Simply contact our customer support via email with your order number and reason for return. Our team will guide you through the process.

6. Does SneakerLab offer a money back guarantee?
Yes, our Money Back Guarantee ensures that if you’re not fully satisfied with your purchase, you can receive a full refund.

7. How do I track my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking number so you can follow your delivery status online.

8. What payment methods are accepted?
SneakerLab accepts PayPal and all major credit cards, providing a secure and convenient checkout experience.

9. How can I get customer support?
Our dedicated support team is available via email. We’re committed to providing a seamless and reliable experience, answering your questions quickly.

10. Are SneakerLab sneakers covered by a warranty?
While we don’t offer a formal warranty, our return and refund policy plus money back guarantee protect you in case of defects or dissatisfaction.